CCEF has vetted and authorized a network of qualified contractors who can perform the installations for qualifying measures in the OBR program. The contractor you, as the consumer, select is responsible for the installation of the equipment. Any maintenance issues or concerns with operability should be directed to them.
You (the property owner) do! A benefit of on-bill repayment is that the measure becomes yours at the time of installation, even though the upfront cost is covered by another entity (in this case, CCEF). The ownership only changes if/when you sell your house to a new owner.
None! The repayment is included on your monthly utility bill, so your payment will be processed each month when you pay your electricity bill to your provider.
Billing for this equipment is handled by your electricity provider. You would contact them with any billing questions around the measures, just as you would contact them about any questions you have related to your traditional electricity bill.
Yes! The beauty of on-bill repayment programs is that it allows customers to pay for the measures ahead of schedule, should you wish to do so. And there’s absolutely no penalty for paying early!
Your utility will pursue full payment for any balance on your utility bill (including for the OBR charges) through its regular collections procedures. If you are late on a payment, the utility will likely reach out to you requesting payment of any past due balances. Please be aware that your utility may shut off power due to nonpayment - the OBR charge is part of your regular electricity bill and for that reason the same disconnection rules apply.
If you move from the house and sell it while you are still paying the E&S charge, the financial obligation remains with the electricity meter associated with the property. Therefore, when you stop your electricity service, the obligation to pay remains at the property and will be assumed by the new homeowner. You do have an obligation to disclose the existence of this financial obligation to prospective buyers so they are aware of the tariff before buying the house. Often, homeowners will choose to pay off the measures in full before selling a home, to avoid the tariff transferring to a new homeowner.